Standard delivery is £9.50 for orders under £100, delivery is free for all orders over £100. This does not include furniture; this will be priced based on weight and delivery address. If you wish to collect from our warehouse for free, please select this option at checkout and we will inform you when your items are ready for collection.
We aim to deliver next day for all orders placed before 5pm, however due to circumstances that are out of our control we cannot always guarantee next day delivery so please allow 2-3 days. If you require something urgently, please give us a call before placing your order to avoid disappointment. Special order items such as furniture and branded print are excluded from next day delivery, we will contact you to confirm an ETA after placing your order.
If you order an item that is out of stock, we will contact you to let you know when delivery of that item is expected. You can request that we offer alternative items, please let the team know.
If you wish to return an item for a refund, then please contact us within 7 days of receipt of your order. Items must be in original, undamaged packaging for a full refund. Subject to the reason for your return, there may be a small restocking fee.
If your item is faulty or damaged, please contact us within 48 hours of delivery for an exchange or refund. We may require photos of the damaged items to process your query, these should be sent to firstname.lastname@example.org along with your order number.